Service Supervisor

Position: Service Supervisor

Department: Service/Production

Reports To: Production Manager

Company Overview: As a recognized leader in the kitchen and bath industry, we are committed to delivering exceptional design and craftsmanship to our clients. We are seeking an experienced Service Supervisor to ensure the quality and after-service aspects of our kitchen and bath projects. If you have a robust background in customer service, a deep understanding of design and construction processes, and a passion for ensuring customer satisfaction post-project completion, we invite you to join our team and contribute to our legacy of excellence.

Job Overview: The Service Supervisor will be responsible for overseeing the post-completion service aspects of our kitchen and bath projects, ensuring high customer satisfaction. This role requires exceptional organizational skills, attention to detail, and the capability to manage multiple service requests while ensuring top-tier service delivery.

Responsibilities:

●  Oversee and manage post-project service requests, ensuring timely and effective resolutions.

●  Collaborate with design teams, contractors, subcontractors, and clients to address any service concerns post project completion.

●  Lead the service management team to address service concerns, maintenance, and quality checks.

●  Develop and maintain service schedules and coordinate with clients for timely service visits.

●  Monitor service progress, identifying potential challenges and implementing corrective actions.

●  Communicate effectively with the Production Manager, providing regular updates on service statuses and addressing any concerns.

●  Coordinate necessary repairs or modifications based on customer feedback.

●  Conduct regular site visits to inspect finished projects, ensure quality control, and gauge client satisfaction.

●  Foster strong relationships with clients, addressing their post-completion needs, and ensuring their satisfaction.

●  Train and manage service teams, delegating duties to ensure smooth service execution.

●  Maintain accurate service documentation, including service reports, customer feedback, and correspondence.